Workforce Management Meaning | What is Workforce Management? | UBS

Workforce management or WFM includes a set of operations that a company utilizes to streamline the efficiency of its workforce. WFM includes estimating the needs of employees and making/overseeing every worker’s schedules to carry out a specific operation on a day-to-day or hour-to-hour basis. Workforce management not just empowers companies to acquire insights on business metrics but also aids employers in gauging employee performance in a timely manner.