Difference Between ERP Software and CRM

Enterprise resource planning is fully integrated software with functionality for all the core aspects of business and integrates all the organization's departments. In contrast, customer relationship management applications or software concentrates on the activities related to customers like quotes, contracts, service, reminders, service reminders, etc. ERP ensures better and real-time integration and communication between all the organization's departments for increasing profitability. At the same time, CRM enhances customer relationship management and acts as a front desk of the organization and an information center for salespeople. Critical information that can be very useful for the salespeople but may not be available at the right time due to slow data processing is avoided with the use of CRM software.